Need a way to get Zendesk field info in JQL

[Aarón López ITERA]

Hi,

Is there a way to get data from the zendesk support field in a JQL?.

The JQL is to get the report document and see all the data.

If there is another way to get this info, it works fine.

I have tried API call but could not see it.

Thank you!

[Esteban Diaz]

Hi @Aarón López ITERA , 

If you need to create reports with Jira data and other sources like Zendesk, give it a try to EazyBI .... This is a great BI tool for Jira and you can add external sources to gather data and create your reports.

In fact you can easily integrate it with Zendesk: https://eazybi.com/integrations/zendesk 

Cheers, 

Esteban

[Aarón López ITERA]

Hi Esteban, there is this field from zendesk support that has some data in the project we are using, it doesn't appear con JQL and need to have it on reports.

I've been looking but I am not used to eazyBi.

So I'm not really sure if this helps me. Do you understand me?

Thank you for your comment.

Cheers.

[Dima]

Hi @Aarón López ITERA , do you find a solution ?

[Aarón López ITERA]

No, sorry @Dima