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Need Assistance with @mentions in Jira Automation for Object's User Type Attribute

Xijie Yi
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May 23, 2023


I'm currently working on implementing an Account Access Request form for our organization. We want to streamline the process by automatically notifying the corresponding SystemAdmins when a request is submitted. We have an object type that contains each application's info including all the system admins for each application and linked with a custom field called Roles(customfield_10079). What smart value should I use to @mention all the user in that attribute? The SystemAdmins is a user type attribute and can store multiple user. I am able to display all the user's name by using smart value like this:




But it only display the text ( [@xxx aa, bbb xx]) not actually @ those two agent.

I also tried :


- [~accountid:{{accountId}}]


It can only display @User. I've tried different smart value combinations, but I haven't been successful in achieving the desired result. Can you help me? Thanks.12.png13.png xxx.png

1 answer

1 vote
Marini Marini
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May 24, 2023

Hi @Xijie Yi 

Welcome to the Atlassian community!

Let e know if I understand your current setup correctly:

  1. You have an Asset object, SystemAdmins, where the type is User and has default value from Jira groups
  2. You have a Jira Asset custom fields, Roles, where it retrieved the value of the SystemAdmins object

Please try the following smart value




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