My team can't access the help center portal

[Funmi_Omotayo]

I have created a help center portal, invited people with permissions "service desk customers and service desk agents" but they cannot access the portal. It gives them this error below 

I am not sure what settings I need to update. 
At the moment only the project admins can access this portal. 

[Funmi_Omotayo]

Hi Steve, 

Thank you for your response. The users I have added have the customers role and service agent under the permissions role. I added initially with just the customer role and when they received the same feedback added them as service agents too and it is still the same response 

[Steve Long -Evelon-]

Hi @Funmi_Omotayo

This is probably the best doc to reference: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/

I would check out what your customer permissions are set to first.

I suspect though, try adding the users to the Customers role within the project to fix this.

Hope that helps - Steve.

[Funmi_Omotayo]

Hi @Steve Long -Evelon- 

Thank you for your response. The users I have added have the customers role and service agent under the permissions role. I added initially with just the customer role and when they received the same feedback added them as service agents too and it is still the same response 

Please do you have an update. My settings seems to be accurate