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My account must be inactive, however I am getting automated emails.

Support_ScaffPlan
Support_ScaffPlan April 10, 2022

Can I still recover my account if there are automated emails still coming through the system?

 

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Jack Brickey
Jack Brickey
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April 10, 2022

which account are you referring to exactly? Is this your access to a Jira instance? What automated emails are you receiving? It may be that you need to reach out to your administrator to help you resolve this.

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Support_ScaffPlan
Support_ScaffPlan April 10, 2022

Hi Jack, Thanks for responding. I can't find my Jira Service management account. I can't see any emails that say it was going to be deactivated but it may have as it has been about 3 months since I have logged in. I am the administrator of the account.

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Jack Brickey
Jack Brickey
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April 10, 2022

So for this you should reach out to Atlassian support and select Billing.

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Carlos Garcia Navarro
Carlos Garcia Navarro
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April 10, 2022

Hi @Support_ScaffPlan ,

If you need to reactivate an account you can follow this procedure: https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/

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