Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

My Service Customers are getting Bad/ damaged link

Tathagata Ghosh
Tathagata Ghosh
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
November 25, 2020

I'm adding people from my organization as customer to our HR service desk, but they are receiving a mail with expired link. And an error message is coming "Something Bad happened' 

Answer
Watch
Like Be the first to like this
290 views

1 answer

0 votes
Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 26, 2020

Hello @Tathagata Ghosh,

Welcome to Atlassian Community!

Just for a better understanding of the issue, I would like to know if they are facing this issue when they click on the link of the invite or after they login into the portal.

Can you please check if they face the same issue if they go directly to https://xxxxxx.atlassian.net/servicedesk/customer/portals?

I tested on my local site and wasn't able to replicate the issue. 

Is it happening to a Classic or Next-gen project?

Is it happening when inviting any customer?

Regards,
Angélica

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events