I'm adding people from my organization as customer to our HR service desk, but they are receiving a mail with expired link. And an error message is coming "Something Bad happened'
Hello @Tathagata Ghosh,
Welcome to Atlassian Community!
Just for a better understanding of the issue, I would like to know if they are facing this issue when they click on the link of the invite or after they login into the portal.
Can you please check if they face the same issue if they go directly to https://xxxxxx.atlassian.net/servicedesk/customer/portals?
I tested on my local site and wasn't able to replicate the issue.
Is it happening to a Classic or Next-gen project?
Is it happening when inviting any customer?
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event