You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I've some kinda error in my SLA report, it generates another Ticket SLA from different months and years. Can someone help me out?
Thank you so much
Welcome to the community.
What is your SLA configuration looking like and what is exactly wrong.
The highlighted dates on the example issue are not related to SLA, but the date the issue was created, resolved and last updated in the Jira system.
Updated date can change even after resolving an issue, simply if you assign a new workflow used by the project.
All these dates don't impact SLA related time frames.