My Collaborators can't automatically see newly created tickets

[Jeff Saffle]

My collaborators can't automatically see my customers tickets, only their own. How can I set my collaborator, Jane, to see customer X, Y, and Z's tickets as they come in?

[Geert Graat]

Hi,

What exactly do you mean by "automatically see my customers tickets"?

If you need your collaborators to see new tickets you could create a filter for that and use the filter results gadget on their dashboard.

Regards,

Geert