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We have some support tickets where different teams need to do different functions along the stages of the ticket. So, we will reassign tickets along the way. The ultimate person who will get 'credit' for the ticket is last person assigned who closed the ticket - even though other resources worked on it from a resource capacity point of view.
I'm hesitant to use subtasks because of the limited visibility from a rundown report point of view and would like to keep 1 ticket because the SLAs will apply across that 1 ticket.
how have others solved this issue? I know this must be a common problem.
I've recently explored options to find the assignee history of the ticket. You can check this article:
You can write a filter per resource - assignee was in ( ID) or assignee = ID.
Or you could write an automation rule to copy the assignee into a multi picker custom field each time the assignee is set.