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Multiple agent channels in Chat

Nguyen Anh Tuan
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April 13, 2023

Is there a way to have an agent channel, eg. product agent, to answer all questions regarding product roadmap, and another agent channel to handle technical questions?

As of now, the chat feature in JSM has only one agent channel for multiple request channels. So I don't know how to implement the above need. Is there a workaround?

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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