Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Multilingual surveys (NPS and CSAT)


Does anyone know how to implement multilingual surveys in order to track NPS and CSAT?

I must do so for a European B2C customer service so sending the surveys in English to everyone is not acceptable.

Thanks in advance,


1 answer

0 votes

Hello Gabriel,

Welcome to the Atlassian Community!

On Jira Service Management it’s possible to add different languages, so customers can view the portal and receive notifications in their preferred language.

Please, go to Project settings > Language support and add the desired languages.

Then, you will see the sections that need to be reviewed (it shows a yellow dot). The satisfaction survey also shows on this page for you to review and confirm the translation.

Screen Shot 2021-07-20 at 17.56.02.png

Note that, the customer will only view the portal and receive the notifications if they change the language on their profile in the customer portal (Profile picture > Profile > Language and timezone).

If you have any other questions regarding this matter, please let us know.

Kind regards,

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

325 views 4 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you