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How does one move a ticket/issues to another project. We deal with several different businesses and a ticket was misguided and went to one business and not the other. How do I fix this?
Hi Allison, if you have the proper rights, if you are viewing the ticket, you should be able to click on the ellipses (the kabob, the 3 dots) in the upper right corner. And you should have a menu option for 'Move'. This should pull up a form that will let you pick the proper project and Issue Type to move it to.
Hope that helps.