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Moving Data Residency - Questions

Arnaud GODILLON
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May 29, 2024

Hello,

 

I can't find any informations on Atlassian page or I've missed it.

We've got several questions about Data Residency if someone has the answer.

 

When the Data Residency is in progress, the customer portal is still reachable for customer to raise ticket ? If it reachable, ticket can be raised or it will trigger an error ?

I saw in the "In-scope product data" some stuff that can't be pinned. By example, "Customer accounts" for JSM, that mean we will have to invite and recreate all the customer account and customer group for permissions ?

 

Regards.

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