Moving Data Residency - Questions

Arnaud GODILLON
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 29, 2024

Hello,

 

I can't find any informations on Atlassian page or I've missed it.

We've got several questions about Data Residency if someone has the answer.

 

When the Data Residency is in progress, the customer portal is still reachable for customer to raise ticket ? If it reachable, ticket can be raised or it will trigger an error ?

I saw in the "In-scope product data" some stuff that can't be pinned. By example, "Customer accounts" for JSM, that mean we will have to invite and recreate all the customer account and customer group for permissions ?

 

Regards.

1 answer

0 votes
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 26, 2024

@Arnaud GODILLON Welcome to the Atlassian community

When data residency is being implemented I am not aware of any downtime.  The application should function as normal during the process to get your residency in place. Customer accounts that are through Atlassian are not pinned and creating new customer accounts would not change this.  If I am a customer that resides in Australia then my Atlassian account is going to be stored in the data center that will best service that account.  

Here is some additional information: https://www.atlassian.com/software/data-residency 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events