Move a ticket to another queue

[Gabriel Cassi]

Hello,

How can I move a ticket to another custom queue please?

Thanks.

[Max Foerster - K15t · Accepted solution]

Hey @Gabriel Cassi

A queue is a filter based on issue properties (status, priority, etc..) and not like a folder/box you can add issues to or remove them from. So it depends on how you have set up the queues using available filters or a JQL statement. If you change the issue's details to match a different queue's filter, it will appear there.

Best, Max

[Gabriel Cassi]

Thank you Max!

[Max Foerster - K15t]

You're very welcome, Gabriel!

[Gabriel Cassi]

Hi Max,

We have two teams on our JIRA project, how can we manage the tickets and assign them to the right team please?

Thanks.

Best wishes,

Gabriel