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Move a ticket to another queue

Hello,

How can I move a ticket to another custom queue please?

Thanks.

2 answers

1 accepted

7 votes
Answer accepted

Hey @Gabriel Cassi

A queue is a filter based on issue properties (status, priority, etc..) and not like a folder/box you can add issues to or remove them from. So it depends on how you have set up the queues using available filters or a JQL statement. If you change the issue's details to match a different queue's filter, it will appear there.

Best, Max

You're very welcome, Gabriel!

Hi Max,

We have two teams on our JIRA project, how can we manage the tickets and assign them to the right team please?

Thanks.

Best wishes,

Gabriel

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