Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Modify text for notification of status change

Dear All,

Is there a way to modify the notification text, which is received by email for status change? In the customer notification window there is no option to do that. I mean regarding the text which is shown in the picture.


1 answer

1 accepted

0 votes
Answer accepted

Hi @Novakopa,

Yes there is. In your JSM project, navigate to project settings > customer notifications. This specific notification looks like the customer-visible status changed notification.

When you click edit there, you will see a screen like this:

Screenshot 2021-04-16 at 13.46.57.png

Under content you can modify the message that is being generated.

Don't forget to save your changes when you're done. And be aware that there are several messages for different events. So you may have to update (some of) the other messages there too.

Hope this helps!

Great it did solve the problem, thank you.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

840 views 28 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you