Missing some Customer Notification setting in project

[Daniel Vavřena]

Hi,

I would like to setup Customer email notification for Issue Assigned and Priority Change. I use Default Notification Scheme, where is present Issue Updated and Issue Assigned option, but I do not have those options in Project -> Customer Notifications

Customer Notifications:

Could you please help me with that? 

[Yanty Ghani [ServiceRocket] · Accepted solution]

Hi @Daniel Vavřena ,

These notifications don't exist in Customer Notifications because sometimes you don't want users to get too many notifications. If you do want to notify the customers, perhaps you can use automation such this:

Hope that helps.

[Daniel Vavřena]

Hi @Yanty Ghani [ServiceRocket] ,

Thank you for quick response. I am aware of Automation, but I was hoping It will be possible with notifications, because a huge advantage of notifications is Batching.