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Missing some Customer Notification setting in project

Hi,

I would like to setup Customer email notification for Issue Assigned and Priority Change. I use Default Notification Scheme, where is present Issue Updated and Issue Assigned option, but I do not have those options in Project -> Customer Notifications

1.png

 

Customer Notifications:

2.png

Could you please help me with that? 

1 answer

1 accepted

4 votes
Answer accepted

Hi @Daniel Vavřena ,

These notifications don't exist in Customer Notifications because sometimes you don't want users to get too many notifications. If you do want to notify the customers, perhaps you can use automation such this:

Screenshot 2022-05-27 184223.png

Hope that helps.

Hi @Yanty Ghani ,

Thank you for quick response. I am aware of Automation, but I was hoping It will be possible with notifications, because a huge advantage of notifications is Batching.

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