Missing some Customer Notification setting in project

Question

Hi,

I would like to setup Customer email notification for Issue Assigned and Priority Change. I use Default Notification Scheme, where is present Issue Updated and Issue Assigned option, but I do not have those options in Project -> Customer Notifications

Customer Notifications:

Could you please help me with that?

Yanty Ghani [ServiceRocket] · Accepted Answer

Hi @Daniel Vavřena ,

These notifications don't exist in Customer Notifications because sometimes you don't want users to get too many notifications. If you do want to notify the customers, perhaps you can use automation such this:

Hope that helps.