Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Missing some Customer Notification setting in project


I would like to setup Customer email notification for Issue Assigned and Priority Change. I use Default Notification Scheme, where is present Issue Updated and Issue Assigned option, but I do not have those options in Project -> Customer Notifications



Customer Notifications:


Could you please help me with that? 

1 answer

1 accepted

4 votes
Answer accepted

Hi @Daniel Vavřena ,

These notifications don't exist in Customer Notifications because sometimes you don't want users to get too many notifications. If you do want to notify the customers, perhaps you can use automation such this:

Screenshot 2022-05-27 184223.png

Hope that helps.

Hi @Yanty Ghani ,

Thank you for quick response. I am aware of Automation, but I was hoping It will be possible with notifications, because a huge advantage of notifications is Batching.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

309 views 3 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you