Milestones for SLA

[Vijay Dadi]

Dear Users,

I eager to know if we have options to have milestones defined at certain % of resolutions time like we have in Remedy.

Ex: When SLA is at 75% and if the issue is not closed, I want to trigger a notification to a Assignee with required details.

Please let me know how this can be achieved.

TIA

Vijay

[Mikael Sandberg · Accepted solution]

This can be set up using automations, there is a trigger that you can use based on when the SLA is about to breach. This is done based on if it has already breached or within specified time slots, not based on percentage.

[Vijay Dadi]

@Mikael Sandberg 

Yes, I found that solution and seems to fulfil my requirements. Thanks you.

Regards,

Vijay

[Vitaly_Berezovsky_SaaSJet]

Hi @Vijay Dadi 

You can try to use our addon SLA Time and Report for this.

You need to create a few goals and set different times. For example, if you need to notify the responsible employee after 75% of the time spent, create two goals, 8 and 6 hours, and set a type of notification (Slack or comment in Jira task).

I hope that I help you!

The application has a 30-day trial period and is free for small teams (up to 10 users), so you can check how well it suits you. My team developed it so our support team can help you with the settings