Migration from Freshworks to Jira

[Daniel Jay]

Hello,

We created a free trial to see if we can migrate our tickets from Freshworks/Freshdesk to a Jira support ticket system and mirror the workflow for a smooth migration. I read the article and would appreciate assistance. If we can do this, we will buy a subscription. Who can walk us through this? Thank you

[John Funk]

Hi Daniel - Welcome to the Atlassian Community!

This is just a user forum. And I doubt Atlassian is going to walk you through that process. However, we are here to help you! 

What specific questions can we attempt to answer for you? Can Jira do amazing workflows? Yes. Even if the out of the box solution doesn’t get you there, there are add-ons that can probably get you the rest of the way.

This might be a good place for you to start: https://confluence.atlassian.com/jira060/creating-a-custom-workflow-370705086.html

[k_butkovska]

Hi @Daniel Jay ,

You might want to try the Freshdesk to Jira Service Management add-on.

Start by running a free Demo Migration to see how it works.

You can handle the migration yourself or contact their support team for expert help.

For detailed instructions, check out these resources:

• Plan Your Data Migration to Jira Service Management
• Jira Service Management Tips and Tricks
• Jira Service Management Overview