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Migrating from ServiceNow to Jira Service Management


I am working on project to move from ServiceNow to JSM and wonder if anyone has experience using the Atlassian migration tool?

We currently only have Incident ticket, Service Requests and Knowledge Management articles that need to be migrated.

I was wondering if the Open tickets are transferred to JSM as tickets that can be continued to be worked on or if it is more of an Archiving solution?

Is there anything I need to consider when doing the data migration?



1 comment

Hi Colin,

I'm looking into a similar migration case, from Servicenow to JSM. Did you end up using the tool you are linking to or did you go another way?

Looking for experiences with this type of migration.




We still have are ServiceNew instance until the end of October but haven't found a solution yet for the migration.



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