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I am working on project to move from ServiceNow to JSM and wonder if anyone has experience using the Atlassian migration tool?
We currently only have Incident ticket, Service Requests and Knowledge Management articles that need to be migrated.
I was wondering if the Open tickets are transferred to JSM as tickets that can be continued to be worked on or if it is more of an Archiving solution?
Is there anything I need to consider when doing the data migration?