Migrating from ServiceNow to Jira Service Management

[Colin Sydes]

Hi,

I am working on project to move from ServiceNow to JSM and wonder if anyone has experience using the Atlassian migration tool?

https://marketplace.atlassian.com/apps/1222255/servicenow-to-jira-service-management

We currently only have Incident ticket, Service Requests and Knowledge Management articles that need to be migrated.

I was wondering if the Open tickets are transferred to JSM as tickets that can be continued to be worked on or if it is more of an Archiving solution?

Is there anything I need to consider when doing the data migration?

Regards

Colin

[Mads Emil Mosbæk]

Hi Colin,

I'm looking into a similar migration case, from Servicenow to JSM. Did you end up using the tool you are linking to or did you go another way?

Looking for experiences with this type of migration.

Br,

Mads

[Colin Sydes]

We still have are ServiceNew instance until the end of October but haven't found a solution yet for the migration.

Colin

[Piyush A (STR)]

This should help you here https://app.help-desk-migration.com/

[FIlip Škledar]

Hi everyone,

How did you do it at the end, with the use of the tool or some other solution?

ty,

Filip

[Piyush A (STR)]

We did using Python script to upload the CSV into Jira ticket which is similar to actual CSV import.

[Andrew van Ingen {ServiceRocket}]

How was your migration experience? Are you satisfied?