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Microsoft Teams status creates email notifications to whole team

Carrie Coogan
Carrie Coogan
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July 8, 2024

Hi,

 

we have started using the Microsoft Teams location status and have noticed when a team member sets it to 'Working Remotely' it means their Service Desk Tickets send email notifications to the whole team for things like comments.

 

Is there a way to stop the emails while using the status? The assignee is completing the work and the rest of the team do not need to be notified.

 

Thank,

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Carrie Coogan
Carrie Coogan
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July 8, 2024

Never mind! We have an automation to email for team support when the team are out of office and a reporter comments on a ticket. This was still active and just a coincidence the comments happened as the Working Remotely status was used.

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