Mark as resolved by f customer

[Ольга Скрябина]

Hi, everyone! 
I am trying to set up resolutions at a customer portal (JSM) and I follow to the instruction - https://confluence.atlassian.com/servicemanagementserver/configuring-the-customer-portal-939926277.html
but I don't have Show transition on the customer portal in my Jira configuration. Could you give me some help?

[Joseph Chung Yin · Accepted solution]

@Ольга Скрябина 

You need to set your focus on the transition(s) to see the option.  From your image above, your focus was set at the actual WF status level.

Hope this helps.

Best, Joseph Chung Yin

[Ольга Скрябина]

I don't get it. Could you give me a screen?

[Joseph Chung Yin]

@Ольга Скрябина -

Here you go.  Again, you need to focus on the transition instead of WF status.

As you can see that if your focus is against the WF status, then you don't have the option to expose it to the portal users.

Hope this helps.

Best, Joseph

[Ольга Скрябина]

Great! Thanks a lot!!!!

[Joseph Chung Yin]

@Ольга Скрябина -

Glad I can help.  If so, please click on the Accept Answer when you have a chance.

Best, Joseph