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Manual for issue search in service desk

Michael Oehler
Michael Oehler
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May 25, 2023

Hi there,

is there any manual explaining how to search for issues from the customer's point of view?

Our customers complain about the fact, that using a "-" in the search bar excludes the following word for the search. Fuzzy search does not work (at the moment) but it is possible to work with "*". However there are some additional features in the search, but I do not find any documentation or manual for it.

Is there any?

Best regards
Michael 

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