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Mandatory custom field on Issue Resolution - How to do this?


Want to add a custom field similar to the mandatory resolution field at the time of Issue Resolution. How to do this?

I made a custom field and made it 'Required' in the screen 'JIRA Service Desk Resolve Issue Screen - 6'. At the time of changing the status of an issue to Resolved, as expected I need to fill in the custom field. All good so far.

Problem is the mandatory custom field shows up in Customer Portal at the time of Request Creation and does not progress further until the custom field is filled. 

Need help on how to make the mandatory custom field to show up ONLY at the time of Issue Resolution and NOT at the time of Request Creation in Customer Portal.

Concept is similar to the 'Resolution' field which is mandatory.

Thank you in advance for the help.

1 answer

1 accepted

2 votes
Answer accepted
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jul 15, 2022

You should not make it required in this way. I was just responding to another thread that offers a solution that should work for you. Have a look and let me know if it makes sense - How-do-you-make-Required-mandatory-fields-only-for-1-project . While the use case is different the solution is the same.

Thank you Jack for the quick reply. Will check your solution and update ASAP.

Like Jack Brickey likes this

Hi Jack,

The proposed solution does the job. However I don't get to see the, red *, to denote that the field is mandatory. Will check further and update.

Once again thank you for quick turn around.

With Best Wishes,


managed to solve? Can you help me, I have the same need

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