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Managing categories in new Knowledge Base UI (11/5/2020)

amcclintock
amcclintock Nov 05, 2020

The Knowledge Base UI in Jira Service Desk cloud has recently (11/5/2020) been updated and allows multiple KBs to be linked to your service desk project.

Before the change, I had a number of categories configured in a linked KB/Confluence space that I would like to update. Categories no longer appears in the navigation.

Is there another means to access/modify categories for linked KB spaces?

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amcclintock
amcclintock Nov 05, 2020

Update: I've added a new article to the KB and checked the Knowledge Base section of the project again. The new article is listed and it looks like the change from this morning may have been reverted. I was able to access the categories and update as needed.

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