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Managing Service Management project as Software users

Yatish Madhav
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January 18, 2023


I dont know how frequent a query this seems but I am sitting on the fence with this one. 

I would like to know - since we are trying to better role out and manage a Service Management project and have project managers manage tickets with them that clients log, How can we ensure the number of Service Management licenses are kept to a minimum?

Eg do the team project managers have to have SM licenses or is there a best practice around how SM tickets can be viewed and managed by project managers, or non-agents?

PLease advise?

Thank you

1 answer

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Riley Venable
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February 11, 2023
You must be a Jira administrator to view licenses of team members. To view what license or group a user belongs to, go to Settings () > User management. Select a user on the Users page. Under Groups, check what licenses the user has. To find the number of users that are under the service-project-users group, go to Settings () > User management. Select Groups on the left-hand menu. Select service-project-users group. Check the number of users under this group under Group members. Project managers do not need to have a Jira Service Management license, but they must be added to the service-project-users license group in order to view and manage tickets.

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