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Manage custom field values with a plugin or API

Diogo Malheiro
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November 25, 2020

Hello, 

I don´t know if this topic was already raised somewhere within the community.

We have 4 different portals and in all of them we have to insert the name and the id of the employee that the issue refers to (we have almost 900 employees). This oblige us to consult the respective ID in an internal database before opening the ticket.

Is there anyway to connect our database (or at least any data file type) directly to JIRA to create a dropdown box with the respective data and maintain it automatically updated?

Thanks in advance.

Kind regards

DM

 

 

2 answers

1 accepted

1 vote
Answer accepted
Nic Brough -Adaptavist-
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November 26, 2020
0 votes
Julie d_Antin _Elements_
Atlassian Partner
November 27, 2020

Hi @Diogo Malheiro 

What kind of internal database are you using? For example MySQL or PostgreSQL? Or something else?

Diogo Malheiro
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 27, 2020

Hi Laura, 

The idea is to pick the data from our PostgreSQL instance. Or at least, from an excel export?!

 

KR

Julie d_Antin _Elements_
Atlassian Partner
November 27, 2020

PostgreSQL will work with the app Elements Connect like Nic suggested.

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