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I want to be able to create and manage new tags since the ones we have are old and do not work for us.
How can I create new ones and clean up the old ones?
I have looked everywhere in the Jira options but I can't find any section for this.
Another suggestion if you want to continue to use "labels" like functionality, you can create custom field with field type of Labels, and then assign it to your specific project(s). When it is implemented, it will only display the labels created in those project(s) instead the out of the box "LABELS" field which it is global.
In regards to deleting labels, I agreed with @Mohamed Benziane Atlassian's Link.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
To delete label you can look at this KB
My understanding of your use suggest me that you may need customfield (select list) rather than label.