Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Manage Custom Fields / Agent View / Visibility for Sub-tasks

Hi there,

Is there a way to control the field configuration / field visibility for Sub-tasks. There are many CustomFields that are specific to certain RequestTypes, for e.g. CR_Approval_Group is only specific to Change requests but shows under Sub-Tasks.

Similarly,  I have created some CustomFields that I populate programmatically and use it for analysis / reporting purposes. However, these fields also show up in Sub-Tasks.

Additionally (slightly different), I have observed some CustomField that I have moved to "Hidden" in Request Types --> Agent View, also show up in Agent View. So, is the field configuration / visibility in RequestTypes different than field configuration / visibility in IssueTypes?

Thanks and regards,
Ashraf B

1 answer

3 votes

You can control field access by issue type in three ways:

  1. Remove the fields from the screens the issue type uses (see issue type screen schemes)
  2. Hide the fields in the issue type field configuration (see field configuration schemes)
  3. Change the context of the fields, giving the fields a context that does not include the sub-task types.  (see the global list of custom fields)

Thanks @Nic Brough _Adaptavist_ ,

Will explore this and write back...


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

779 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you