Making Jira Forms only visible for certain users

[joey_beekman]

Hi, 

Can you make the Jira Forms only avaliable for a certain group or an individual user?

a little background with this question;

We have Jira servicedesk, we  have created forms which are only applicable to certain (internal) users.

right now the forms can only be visual to everyone or no one which leaves us with the above question. In order to use the forms we are in need to have this working.

many thanks for your reply.

[Mikael Sandberg · Accepted solution]

Hi @joey_beekman,

Welcome to Atlassian Community!

Currently you cannot make the form only visible to certain users, the only thing you can do is mark it as internal (only visible to JSM agents in the project) or external (makes the form visible via the portal). 

[joey_beekman]

Thanks for your answer @Mikael Sandberg, 

Visible to JSM agents or in the project wouldn't work, because we don't need it for the agents nor all people in the project.

Do you know if it's likely there would  an option developped that allows it?

[Mikael Sandberg]

I don't, I did a quick search on https://jira.atlassian.com/ and couldn't find any suggestions for this, so you could always create one and add the business case for it.

[Matthew Rochman]

Hi @Mikael Sandberg 

when you say:

"Currently you cannot make the form only visible to certain users, the only thing you can do is mark it as internal (only visible to JSM agents in the project) or external (makes the form visible via the portal). "

Do you mean making the whole service desk internal or external? 

Or do you mean there is a feature where you can mark a specific form as "internal" and it is only visible to the agents in the project? This is the outcome we want on our side. 

Or did you mean that you basically need a whole project / service desk to be restricted, but can't do it at a form-by-form basis?

[Mikael Sandberg - Outreach]

@Matthew Rochman each form that you attach to a request can either be internal (only visible to agents) or external (visible to customers and agents).

[Joseph Chung Yin · Accepted solution]

@joey_beekman -

I agreed with what @Mikael Sandberg stated.  You only other option right now is to create a separate JSM project with the implemented forms, and then restrict (control access to the project) access to the specified internal users.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Melanie Timmins]

This is no longer accurate. In 2024 you can now use restrictions on Request types. Go to the Request type, and there should be a column for Restrictions where you can select the lock symbol to then add the groups that can see the request type. 

[Chris Matkaris]

That is great Melanie! Thanks for letting us know!

@joey_beekman maybe you want to mark Melanie's reply as Accepted Answer?

[Mikael Sandberg]

True, you can now set restrictions on request types, but that only works for managed users that belongs to the group(s) that should have access to the request. This does not work for JSM only customers, since they cannot be added to a group.