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Can you make the Jira Forms only avaliable for a certain group or an individual user?
a little background with this question;
We have Jira servicedesk, we have created forms which are only applicable to certain (internal) users.
right now the forms can only be visual to everyone or no one which leaves us with the above question. In order to use the forms we are in need to have this working.
many thanks for your reply.
Welcome to Atlassian Community!
Currently you cannot make the form only visible to certain users, the only thing you can do is mark it as internal (only visible to JSM agents in the project) or external (makes the form visible via the portal).
when you say:
"Currently you cannot make the form only visible to certain users, the only thing you can do is mark it as internal (only visible to JSM agents in the project) or external (makes the form visible via the portal). "
Do you mean making the whole service desk internal or external?
Or do you mean there is a feature where you can mark a specific form as "internal" and it is only visible to the agents in the project? This is the outcome we want on our side.
Or did you mean that you basically need a whole project / service desk to be restricted, but can't do it at a form-by-form basis?
I agreed with what @Mikael Sandberg stated. You only other option right now is to create a separate JSM project with the implemented forms, and then restrict (control access to the project) access to the specified internal users.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team