Communities everywhere are pulling together to help each other through the coronavirus outbreak. In my local town nearly 20% of the population have registered as potential volunteers in the 6 days since a Facebook group was launched.
Already they're delivering shopping, prescriptions and baby supplies to those self-isolated, or keeping in touch with vulnerable and lonely people stuck at home.
This is awesome, but the organisers are struggling to cope with the sheer volume of requests and offers of help.
Jira Service Desk is the ideal tool to help with this:
It can even address privacy / data protection concerns for people submitting personal details.
Atlassian recently launched a free tier, but for JSD this only allows 3 agents who can view and manage queues - not nearly enough for a complex emergency response, even in a small community like ours. For four users and up it's $20/user/month which puts it out of reach of a bootstrapped response team.
Atlassian should make JSD free for any group providing voluntary Covid-19 response services. There couldn't be any greater endorsement of the usefulness or usability of their tools than to have them underpin a grass-roots effort in time of crisis.
Please help me get Atlassian on board with this ASAP.
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