The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Mail to Author doesn't work

ralfboehm
ralfboehm
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
January 20, 2020

Hello,

 

I have the following problem.
We have installed Jira ServiceDesk. We use 3 Microsoft Active Directory (Read Only, with Local Groups) in User Directories.

The application can only be reached in the company's internal network. Now we wanted the employee to be able to create an issue externally by email. Which also works. The user is then created in the Jira Internal Directory. However, what doesn't work are emails about status changes or when a comment has been added. According to the notification helper, the user should get it.

When users create an Issue from the Active Directory everything works fine.

Is that even possible? If so, unfortunately I do not find the error.

Please help me.

Watch
Like Adrian Stephen likes this
488 views

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Alexander Bondarev
Alexander Bondarev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
January 20, 2020

Hi, @ralfboehm !

Is it a mass problem? 

Or just with 1-3 persons?

Is it just 1 issue with problem or proglem with all project's issues?

Reply
Jira Service Management
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security