Mail Body Support

[Talha Aras]

Dear community,
You see the email body title for the automation below.
I cannot see the assigned person in the e-mail. what would be the reason?
Is there a problem with my article?

Call Date: {{issue.created}}
Case Opener: {{issue.Reporter.emailAddress}}
Call Detail: {{issue.description}}

Location: {{issue.customfield_10349}}
Customer Name: {{issue.customfield_10164}}
Customer Number: {{issue.customfield_10148}}

Assigned (assigne Status): {{assignee}}
Assigned (display mode on): {{issue.assignee.displayName}}

Request Category: {{issue.Request Type.requestType.name}}
Request Latest Status: {{issue.Request Type.currentStatus.status}}

Call Link: {{issue.url}}

Click to Download Call Attachment:
{{#issue.attachment.last}}
<li>
<a href=" {{content}} ">
{{filename}} </a></li>
{{/issue.attachment.last}}

[Joseph Chung Yin]

@Talha Aras -

You can try the following smart value syntax - {{assignee.displayName}}

Here is the reference link on smart values for User object - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Joseph Chung Yin]

@Talha Aras - 

Can you provide your automation rule setup details for us to review and suggest a solution?.  You may need to refetch the issue action before your email action if you are doing issue assignments and the email process all within the same automation.

Best, Joseph

[Talha Aras]

Thank you very much for your support @Joseph Chung Yin ,

I tried this particular value, it still didn't work. I seem to have an idea what the problem is:
An automation is running and has branches.

Tasks are first assigned to 4 different people with "what if conditions" for 4 different problem categories.

Afterwards, I want the relevant person to be shown as well. The assignment process is automated.

Is it possible that the assignee section is blank because I sent an e-mail at that stage?

I'm having an idea like this but I haven't found it yet.

With the request of your support,
respects.