Dear community,
You see the email body title for the automation below.
I cannot see the assigned person in the e-mail. what would be the reason?
Is there a problem with my article?
Call Date: {{issue.created}}
Case Opener: {{issue.Reporter.emailAddress}}
Call Detail: {{issue.description}}
Location: {{issue.customfield_10349}}
Customer Name: {{issue.customfield_10164}}
Customer Number: {{issue.customfield_10148}}
Assigned (assigne Status): {{assignee}}
Assigned (display mode on): {{issue.assignee.displayName}}
Request Category: {{issue.Request Type.requestType.name}}
Request Latest Status: {{issue.Request Type.currentStatus.status}}
Call Link: {{issue.url}}
Click to Download Call Attachment:
{{#issue.attachment.last}}
<li>
<a href=" {{content}} ">
{{filename}} </a></li>
{{/issue.attachment.last}}
You can try the following smart value syntax - {{assignee.displayName}}
Here is the reference link on smart values for User object - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
Can you provide your automation rule setup details for us to review and suggest a solution?. You may need to refetch the issue action before your email action if you are doing issue assignments and the email process all within the same automation.
Best, Joseph
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Thank you very much for your support @Joseph Chung Yin ,
I tried this particular value, it still didn't work. I seem to have an idea what the problem is:
An automation is running and has branches.
Tasks are first assigned to 4 different people with "what if conditions" for 4 different problem categories.
Afterwards, I want the relevant person to be shown as well. The assignment process is automated.
Is it possible that the assignee section is blank because I sent an e-mail at that stage?
I'm having an idea like this but I haven't found it yet.
With the request of your support,
respects.
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