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Lost Admin Login after Restore Jira Service Desk from Backup

Deleted user Feb 15, 2020

Hi, I've lost the admin login after restore a backup from Jira Service Desk. Why doesn't it maintain the original admin login? I did a restore from jira-export.zip.

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Johan Soetens _Dumblefy_
Johan Soetens _Dumblefy_
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Feb 15, 2020

Hi Angela,

you can use recovery mode with the aptly named recovery_admin user.

It's a bit cumbersome but works fine.

https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html

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Deleted user Feb 17, 2020

Thanks Johan!

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Deleted user Feb 21, 2020

Hi Johan, I can tell that in fact it is bit cumbersome. I've been doing it but my Jira doesn't starts at the step 3. I'm not doing it as a service as it indicates. I got this error:

SERIOUS [Catalina-startStop-1] org.apache.catalina.startup.HostConfig.beforeStart I cannot create directory for deployment: [C: \ Program Files \ Atlassian \ Jira \ conf \ Catalina \ localhost]

and then,

FATAL [c.a.jira.startup.JiraStartupLogger] Startup check failed. JIRA will be locked.

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Johan Soetens _Dumblefy_
Johan Soetens _Dumblefy_
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Feb 21, 2020

Hi Angela,

this looks like a classic file permission error for the Windows user.

I'd consult with one of your system engineers regarding not being able to write on drive C.

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