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Lookup issues Limit

Thulasiraman Nagarajan
Thulasiraman Nagarajan November 7, 2023

Hi Team,

We have JSM Premium subscription. Where can I find "Lookup issues Limit" to run an automation rule.??

Thanks in Advance!!

Regards

Thulasiraman N.

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Marc - Devoteam
Marc - Devoteam
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November 7, 2023

Hi @Thulasiraman Nagarajan 

The limit is set to 100 issues, this can't be altered.

Lookup Issues returns a limited set of fields from issues, automation rules are limited to the number of issues returned/impacted, this for performance reasons and accuracy (data could become out of date by the time the rule finished otherwise).

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Thulasiraman Nagarajan
Thulasiraman Nagarajan November 8, 2023

Thank you for the clarification. @Marc - Devoteam 

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