Looking to migrate fully from Autotask to Jira Service Management

[Mike Dawes]

Hey All, 

We've been using Autotask for some time but only the service desk and timesheeting elements.  We are looking to migrate timesheets to Xero/Workflow Max but also the Service desk out to Jira Service Mgt.

Are there any tools to automate the Autotask to Jira service management process so I can carry over historic tickets, or is it easier to start from scratch?

Cheers

Mike

:) 

[Qiang He]

same question, did you get any answer or practice? Thanks @Mike Dawes 

[Mike Dawes]

There wasn't a way to do it, we moved and lost all our old content (well, it's an archived database) for all intents you are starting from scratch

[Qiang He]

Thanks Mike for quick response. Did you try to export and import tickets? I think this is the most valuable part which deserve a try.