Looking to make Root Cause a List of Pre Defined values

[Yassin Farboussi]

Hello 

I would like the Root Cause field on a Ticket to be a drop down menu of already created options to avoid new option being typed in constantly. 

Thanks 

[Marc - Devoteam · Accepted solution]

Hi @Yassin Farboussi 

You would need to create a new custom field as indicated by @Arensa Prasta 

Remove the current field from the screens that use it and replace it with the newly created field.

In Jira it is not possible to change the way an existing field acts.

[Arensa Prasta]

Hi @Yassin Farboussi You should create a custum field dropdown with all the values you would like to include. 
For more info on how to create custom fields: https://support.atlassian.com/jira-cloud-administration/docs/create-a-custom-field/

[Yassin Farboussi]

Hello Arensa 

This isn't a custom field, this is a pre-set field that accepts all inputs. I'm looking to change this to drop down menu with pre-defined inputs. 

Thanks