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My IT team currently sends welcome emails to new employees from their email client.
I am looking for a way to send these email from Jira.
It will allow the agents easier ability to see what was sent to the user and if I set our JSM project email as the reply-to then the user can simply reply to the email to create a support ticket.
I can do it with an automation but the automation does not allow the user to preview and edit the email before it is sent. Most of the the time the email template is fine but sometimes we need to add additional information. I assume this will require an add-on. Is anyone else doing something similar?
Tobi from yasoon - we are a Marketplace vendor specialized on building deep Microsoft Integrations for Jira. In case you are using MS365, check out our "Microsoft 365 for Jira" app, we have support for sending out emails out of Outlook mailboxes, either manually from Jira or via automation!
Have a good weekend!
You could add the email template as a canned response, that way the agent can modify the comment/email before it is sent.