Looking for a seasoned service management consultant to review our JSM implementation

[Steve Scott]

Looking for someone who can provide an expert critique of our proposed Service Desk implementation before we launch.

[Joseph Chung Yin · Accepted solution]

@Steve Scott -

Welcome to the community.  I will be glad to assist you for an overview of your implementation.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Steve Scott]

Thanks Joseph.   Can you email an overview of what you do and your rates?   My email address is steve.scott@hartehanks.com

[Joseph Chung Yin]

@Steve Scott -

I am the Jira/JSM functional lead at my work handling all tier three/four solutions designs and implementation for our users communities.  I have also been Atlassian's Community Leader group for sometimes now offering advise/recommendation to address community members asks on Jira/JSM inquiries.

I will be glad to offer you my professional opinions/knowledge sharing on Jira/JSM related questions.  There will be no fees on my assistance.  It is always my believe that we are all part of Atlassian communities families and sharing knowledges among us help all of us to grow.

Best, Joseph

[Steve Scott]

Thank you Joseph.  Let me see if we can arrange a time to talk.

[Steve Scott]

Hi Joseph.  What time zone are you in?  Is there any chance you could do a Teams call with us tomorrow at 10:30 a.m CT ?

[Linda Buchanan]

Hi Jospeh .. wondering if you were free for some advice in JSM around services?

[Joseph Chung Yin]

@Linda Buchanan -

You can post your questions in the community and I will be glad to provide my suggestions based on your ask.

Best, Joseph