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Logo in the customer emails

Hi

I am having trouble adding a logo to our customer emails, it worked initially but the logo was too big so I deleted and tried loading a smaller sized file, I tried svg, png, jpg with the logo location and none of them will work despite enclosing in the ! symbols.

Thanks for any advice.

Sherryl

1 answer

0 votes

Hi @skiely and welcome to Community!

You can add your logo by updating the customer notifications' template. In the example below I added Atlassian logo:

customer-notifications-with-logo.png

Here is the code I used:

<p><img src="https://upload.wikimedia.org/wikipedia/commons/thumb/4/4d/Atlassian-logo.svg/540px-Atlassian-logo.svg.png" alt="Atlassian logo" height="30"></p>

Hope this helps,

- Manon

Thanks Manon but I don't seem to have the html editor available hence using the ! symbols to enclose the text.

Cheers

Sherryl

ok I see the difference is I was editing an individual template and the html is available under the edit templates option, still struggling to get this to work though.

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