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Login free portal security breach

Remy May 11, 2023

We have tested this function and we found a security breach in that process.

If a customer without account submit a ticket on the login free portal, an account is created for him.

We haven't found a way to delete this account and we can't assign it to an organization.

And this customer can go the login page and ask for resetting his password.

If he do so, his account will be created and activated without any action from us.

1 answer

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Ken McClean
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May 11, 2023

The automatic creation of a customer account through the portal is expected behaviour. It allows customers to use the portal without the Jira admin having to create an account for them.

Customer accounts created through the portal aren't licensed, so they don't have full Jira access.

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