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Login error while we re-varify our account

EKCS JIRA
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 22, 2024

We're unable to log you in to your Atlassian account with <email address> while we re-verify our account.

Error message states:

We're unable to log you in to your Atlassian account with <email address>

To continue, select Try again and use <email address>

 

2 answers

0 votes
Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 22, 2024

Hi @EKCS JIRA 

I've removed your email address, and the image showing your email address, from your question.

This is a public forum, so it's best to not print your personal information on the question!

I have replaced the image with the text on the error, but feel free to re-post the image with your email address blurred out.

---

As a starting point for this error, I'd check out these common login issues here: https://support.atlassian.com/atlassian-account/docs/troubleshoot-login-issues-with-your-atlassian-account/

Ste

EKCS JIRA
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 22, 2024

Thanks for letting me know and taking steps to protect EKCS JIRA's privacy. It's important to be mindful of personal information in public forums.

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 22, 2024

Hi @EKCS JIRA , did you follow the directions in the message using alternate email? Can you reach out to your admin to assist? It is unlikely we can assist with your login here in the Community. If you are the Org admin and continue to have login issues please contact Atlassian support.

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