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We have a system where we need to manually set a users manager as an approval, as we don't have the automation available to take the information from Active Directory yet.
What we are finding is some people are logging a ticket and then going in the backend and setting their co worker as an approver, rather than leaving our Service Desk to set the approvals.
Eventually we will automate all approvals, but is there a way to lock it down so that only a group of people can set an approver on a ticket?
Hi @Andrew Cockburn Follow the below steps to achieve this.
Image 2 :
Thanks for the suggestion, I only want to have about 7 people be able to enter a person who can approve the ticket.
For example, is there a way for only me to be able to select who can approve on a ticket, and none of my colleagues?