Locate private requests raised in Jira Service Management

[Kostis Kiouptsidis]

From the 'Agent" point of view, how can I find the requests that had been raised as "private" i.e. not shared with the reporter's Organization ?

[Kostis Kiouptsidis]

Hello again

I understand that it is not possible to locate those "private" requests by a simple JQL query like the one I used.

Using however 'scriptrunner' I can achieve my goal:

issueFunction in issueFieldMatch("project = XXXX", Organizations, "^$")

this query returns the requests with 'empty' Organizations field

[Christopher Yen]

Hi @Kostis Kiouptsidis ,

Welcome to the community! Agents can utilize JQL to query requests, or queues & filters can be set up for them to view requests regardless of whether it's been shared with the reporter's organization.

[Kostis Kiouptsidis]

Hello @Christopher Yen 

Thanks for your message. I am using the JQL query ( Organizations is EMPTY ) but I get the response

The operator 'is' is not supported by the 'Organizations' field.

Hence, I am still looking for the proper filter to find those requests.

thanks

[Christopher Yen]

just trying in my sandbox, = Empty might work..

Organizations = EMPTY 

[Kostis Kiouptsidis]

Nice!

although after 'Organizations'   the   '='   is not suggested 

although after 'Organization ='    the   'EMPTY'   is not suggested

the 'Organizations = EMPTY'  works indeed 

Fine. Thanks again