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Linking Tickets to Asset Objects on Ticket Creation

Tony Anselmo
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May 23, 2023

Is there a way to link tickets directly to a Hardware Asset, based on if that specific asset is assigned to the reporter.

I have an idea on what to use for the JQL to filter out specific things, but I can't seem to find a way to edit the linked ticket field via Automation.

Anyone have any examples or is this not possible currently?

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Marini Marini
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May 23, 2023

Hi @Tony Anselmo 

Welcome to the Atlassian community!

Can you share more details on what you are trying to achieve?

  • I don't think it possible to link a ticket directly i.e. manually to an asset
  • However, if your ticket has an Asset field and it is set to an object, if you go to the asset object, you will see the ticket in the Linked issues section



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