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Linked ticket not visible to client/customer via servicedesk portal

Aravind Lakshmikanthan
Aravind Lakshmikanthan
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September 26, 2023

I am a admin where I have raised a linked ticket to a ticket that was raised by client , can I make that new linked ticket visible to client/customer via the service desk customer portal (where client usually check the ticket they have raised)

Because its not visible to them unless it raised via portal directly 

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Mario Ilinović
Mario Ilinović September 27, 2023

You have to add a customer to the new issue in the'request participant' field, and then your customer can view this issue on the portal.

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