Link url

[khawla]

Hello,

on jira when I receive a ticket link I arrive at the right ticket however my colleague lands another ticket how to resolve this knowing that he has the necessary rights on the project.

thank u

[khawla]

yes

[John Funk]

Hi Khawla - Welcome to the Atlassian Community!

Is it the same email with the same link? 

[khawla]

hi,

Thank you John, yes it'is the same !

[khawla]

when I click on the same link sent I come across the same ticket however my college is on another ticket

[John Funk]

Is you colleague able to see the same issue as you if they go straight to the issue without clicking on the link? Like by searching for it?

[khawla]

yes.