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Link to portal forms in comments - is there an easy way?

Sue Lund
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Mar 22, 2023

In the issue view of a ticket, you can easily add a link to another issue just by typing in the issue key (smart link) and you can view suggested knowledge articles and click to share them in comments. 

Smart Links.jpg

 

Agents would also like to be able to add a smart link to forms in the Service Catalog portal, when they need to direct a user to a specific form.  Currently, the only way we can find to do it is to copy/paste the URL.

Has anyone found a way to do this, without having to paste the URL and create a link?


Link to form.JPG

 

1 answer

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Kai Sören Becker
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Mar 22, 2023

Hi @Sue Lund 

as of now, there is no other solution than copy&paste.

The feature canned responses is currently in development, so that might be something that will make your life easier in the future. But for now, you will have to copy&paste

Sue Lund
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Mar 23, 2023 • edited Apr 12, 2023

@Kai Sören Becker Thank you for the info.  Is there a way for me to request that linking to portal forms be part of this?

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