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Link in "customer invited" email is formatted wrong

Emma Ivarsson August 31, 2022

Our "customer invited" e-mail is written in two languages as we have clients from several countries.

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Välkommen!

Du har blivit inbjuden till ${portal.name} supportportal. Här kan du skapa ärenden och få hjälp.
För att slutföra registreringen, klicka på [registreringslänken|${invitation.url}].

Welcome!

You've been invited to ${portal.name} portal. You can use this to raise requests and get help.
To finish setting up your account, simply click on your [sign-up link|${invitation.url}].

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${portal.name} expands to show the correct name both times, the top link [registreringslänken|${invitation.url}] looks great but the bottom link [sign-up link|${invitation.url}] doesn't. It looks like this:

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simply click your [sign-up link|https://xx.atlassian.net/servicedesk/customer/portal/12/user/visitportal?username=qm%3A17218175-ff15-41d3-b16a-1289c0435df5%3A7cae8c35-d3e6-44e1-8035-a79f68257875&appUserId=10474&token=93701b34b786e8072e56b23b0d1be2ac3d49d68b].

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Why is this?

1 answer

0 votes
Emma Ivarsson September 5, 2022

I've been playing around and it seems like you can only include the link once. The first instance shows correctly, any subsequent instance does not. Surely this is a bug?

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