Link KB Article to JSM Ticket

[bopanna.kn]

I have created few KB articles. How can I link one or more articles to the JSM ticket? The knowledge base section is asking me to either search the article or create a new one. I have the article and I would like to link the article to a ticket so that it is available for the JSM users to access. 

[Sam Nadarajan]

Hello @bopanna.kn ,

You're in the right place, what you can do in the "Knowledge Base" fields is go ahead and search for the article you want to link to. Once the article appears in the search result, go ahead and click the "Share" icon that appears to the right. This button will Share the article as a comment on the JSM issue. More information is available here.

Hope this helps

[bopanna.kn]

Thank you for getting back.

When I search for the article, it gives me a list of articles that I can pick from. But I can't add that to the ticket though. I can see a lock symbol that says Internal Article. When I click on it it opens up the article.