Link Jira software with jira service management

[Daniel Bermudez]

Hi, recently in my company, we migrated from Jira Software to Jira Service Management. It turns out that in the previous instance, we had Scrum boards, and now in Service Management, they are not available.

We would like to know if there is any way to keep the two instances linked... I believe there is a possibility because in a request my manager made, he received this response:

"to have both, Jira Software and Jira Service Management installed on the same instance, as long as you have a Jira Software DC license, and when that is done, you can then have a JSM project integrated with a JSW project."

[Trudy Claspill]

Hello @Daniel Bermudez 

Can you provide more details about the process you went through for

"we migrated from Jira Software to Jira Service Management."

You have a tag on your post that says your Deployment is "Cloud", but in your last comment you said that your JSM instance is not on Cloud.

Were you using a self hosted Jira Software instance? And when you set up JSM, did you set that up on a separate host/server?

Also what did you "migrate"? Did you actually copy data from your JSW instance to your JSM instance? Does the JSW instance still exist? Are you going to continue to use it? Do you want to have both JSM and JSW issues, where the JSM issues are linked to JSW issues that are managed in Scrum boards?

Or are you just wanting to be able to use a Scrum board to show the issues that now exist in the JSM projects?

[Daniel Bermudez]

Were you using a self hosted Jira Software instance? And when you set up JSM, did you set that up on a separate host/server?
R/ Yes, we are using a self hosted server 

Also what did you "migrate"? Did you actually copy data from your JSW instance to your JSM instance?
R/ Yes, we copied the data

Does the JSW instance still exist?
R/ Yes, our JSW instance still exist

Do you want to have both JSM and JSW issues, where the JSM issues are linked to JSW issues that are managed in Scrum boards?
R/ Not exactly

Or are you just wanting to be able to use a Scrum board to show the issues that now exist in the JSM projects?
R/ Yes it is exactly that, and we want to continue using the scrum boards in JSM 

[Trudy Claspill]

I have not tried what you are trying to do, but I believe this post has suggestions relevant to your scenario.

https://community.atlassian.com/t5/Jira-Software-questions/Connect-two-Jira-instances/qaq-p/1646729

[YY Brother]

Hi @Daniel Bermudez 

Welcome to our Community.

It seems you're seeking the solution to connect JSW DC issues to JSM Cloud tickets. I know in JSW Cloud, there's the Application tunnels which can implement it. 

Hope it helps.

Thanks,

YY哥

[Daniel Bermudez]

Hello!
The thing is that, the JSM instance that we are using is not on cloud, it is on server too

[Daniel Bermudez]

our instance of JSM is self hosted 

[YY Brother]

Hi @Daniel Bermudez 

If JSM DC & JSW DC are in the same instance, then you can directly link the issues btween them.

[Daniel Bermudez]

How can I tell if my instance is JSW DC and JSM DC?

[Trudy Claspill]

If you have sufficient Administrator permissions you can click on the gear icon near your avatar and select Applications. On that page select the Versions & Licenses page. That will show you the products installed on that host and the licenses for each. Jira Software and Jira Service Management would both be listed if they are both installed.

[Daniel Bermudez]

This is what is showing on that page:

[Trudy Claspill]

Then you have only Jira Service Management installed on that instance.

Did you look at the options in the post for which I provided a link previously?

https://community.atlassian.com/t5/Jira-Software-questions/Connect-two-Jira-instances/qaq-p/1646729